Terms and Conditions

Terms & Conditions — Amélie Boutique Vancouver

1. Company Information

Amélie Boutique Vancouver is an online fashion boutique based in Vancouver, Canada.
Our company operates in accordance with Canadian federal and provincial laws governing e-commerce, consumer protection, privacy, and online transactions.

We comply with the Canadian Consumer Protection Acts, PIPEDA (Personal Information Protection and Electronic Documents Act), and all applicable regulations for online retail.

2. Acceptance of Terms

By accessing this website or placing an order, you fully agree to these Terms & Conditions.
By purchasing from our store, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement.

3. Products & Pricing

All product descriptions, pricing, and availability information are provided in good faith.
Prices are listed in Canadian dollars (CAD).

We reserve the right to update prices, descriptions, or product availability at any time without prior notice.
In the case of a clear pricing or product listing error, Amélie Boutique Vancouver reserves the right to cancel the order or correct the charge, after informing the customer.

4. Payment & Security

We accept secure payments through Visa, Mastercard, PayPal, Shop Pay and Apple Pay.
All transactions are encrypted, and we do not store credit card details on our servers.

Full payment must be received before an order can be confirmed and processed.

5. Order Confirmation

After placing an order, you will receive an automatic confirmation email.
This email confirms that your order has been received but does not guarantee acceptance.

We reserve the right to cancel or refuse an order in cases of:

  • Payment issues

  • Inventory discrepancies

  • Suspected fraudulent activity

6. Shipping & Transfer of Ownership

Orders are shipped via Canada Post or another trusted carrier.
Ownership of the merchandise transfers to the customer upon delivery.

Full shipping details can be found in our Shipping Policy.

7. Cancellations

Because orders are processed quickly, cancellations may not always be possible.
If you wish to request a cancellation, please contact us immediately at our support email.
We will confirm whether cancellation is still possible.

8. Returns & Refunds (Canada)

Canada does not enforce a mandatory 14-day return right like the European Union.
As a boutique, we define and enforce our own return conditions.

Return Eligibility

Customers may request a return within 14 days of receiving their order.
Returned items must be:

  • Unworn

  • Unused

  • In original packaging

  • In perfect resellable condition

You must notify us by email before returning an item.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.
We strongly recommend using a tracked shipping service, as we are not responsible for lost or damaged return parcels.

Final Sale Items

Discounted or promotional items marked as Final Sale
→ cannot be returned or exchanged
unless the item arrives damaged or incorrect.

Refunds

After receiving and inspecting your returned item, refunds are issued to the original payment method within 14 days.
Original shipping fees (if applicable) are non-refundable.

9. Accuracy of Content

All information on our website is provided for general informational purposes.
Although we make every effort to keep our content accurate and up to date, we cannot guarantee that all information is free from errors or omissions.

10. Website Use

Amélie Boutique Vancouver is not liable for any losses or damages resulting from:

  • Website interruptions

  • Technical issues

  • Errors in data transmission

  • Incorrect use of the website

11. Third-Party Links

Our website may contain links to third-party sites for your convenience.
We have no control over the content or practices of these external websites and assume no liability for their policies or actions.

12. Intellectual Property

All content on this website—including images, text, logos, and graphics—is the exclusive property of Amélie Boutique Vancouver or its licensors.
Any reproduction, distribution, or commercial use without prior written consent is strictly prohibited.

13. Limitation of Liability

Amélie Boutique Vancouver shall not be held liable for indirect, incidental, or consequential damages.
Our total liability is limited to the amount paid for the product in question.

14. Governing Law

These Terms & Conditions are governed by the laws of British Columbia, Canada.
Any dispute related to the use of this website or the purchase of our products will be resolved exclusively in the courts of British Columbia.

Legal Notice

Headquarters: Panamakade 168, 1019 TT Amsterdam, Netherlands
Trade register number (KvK): 88516628
Intra-community VAT number: NL864663432B01
Company name: Cosmic Sunshine (operating under the name Amélie Boutique Vancouver)